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Special Interest Groups

The forum has a number of special interest groups which meet to discuss specific issues relating to Operational Agility. The special interest groups are invitation only but the findings of the meetings will be published on the forum website to contribute to the debate.

Operational Agility Forum – NHS SIG

30th October 2013

Over 25 NHS Trusts have invested in Blue Prism robotic automation technology to support process automation and integration initiatives. The NHS OAF III will bring together this community to discuss and share ideas and best practice.

Hosted by Steve Chilton, Director of IT Services at UHB, the agenda will include a discussion on the challenges facing the NHS and how IT are responding with new applications and process automations facilitated by robotic automation.

Operational Agility Forum – SIG

24th October 2013

At the 8th meeting of the Operational Agility Forum the members agreed that a SIG meeting should be arranged to discuss and share best practice ideas, methodologies and operating models for establishing and running a robotic automation capability. The SIG will include discussion on roles and responsibilities, how to work effectively with IT and business functions and the SLA’s that support the operating model.

The meeting will be hosted by O2, Leeds, UK

Previous meetings:

Operational Agility Forum – Process Excellence Network

18th May 2011

As we look to expand the group membership and to work with other organisations focused on operational excellence we have decided to collaborate with the Process Excellence Network (PEN) www.processexcellence.com to produce a Webinar, due to be available to view on 18th May 2011.

The webinar is 45 minutes and features Richard Jones discussing how to reduce operational costs by tackling the “long tail of change” with a Business Led process automaton capability. Richard also discussed his Mantra’s for operational costs savings and the “4 steps to Heaven” of cost reduction.

Please take the time to watch the webinar and let us know what you think – it will be available from for a month on the PEN website.

Operational Agility in M&A

Feb 16 2011 @ IoD, London – Mergers and acquisitions create a drive for operational integration – that’s how the cost and market synergies anticipated by acquisitions are realised. However simply and concisely the business objectives can be articulated, in fact operational integration carries with it a large and often complex change load: process and system, organisation, brand, facilities, infrastructure and behavior. The list goes on. The cost, complexity and risk in these integration projects are a common reason that these kinds of project run aground and cause some (or sometimes all) of the value of an acquisition to evaporate away.

This SIG will facilitate an open discussion with your peers about how to use the concepts of operational agility to overcome some of these issues, in particular how to take complex, costly, and risk IT out of the integration critical path, and what else is needed to improve integration performance.

NHS Agility Forum

Led by Stephen Chilton – Advisory Board Member – NHS Operational Agility Forum –  Birmingham , 18th January 2011.

This is the first meeting of the NHS Operational Agility Forum and is focused on the challenges throughout the NHS in delivering innovations in patient care and operational efficiency. This meeting will include a presentation from npower and how they are delivering improvements in customer care and improving their operational efficiency. The meeting will also discuss new technology initiatives such as Digital Pens, Self Service Kiosks and innovative clinical systems and the means for integration with Patient Administration Systems to enable these technologies to deliver on their benefits. The meeting will also and include an opportunity to tour the magnificent new Queen Elizabeth Hospital, one of the largest medical facilities in Europe.

How low can operational costs go II?

Led by Richard Jones – Advisory Board Member – Operational Agility Forum –  Manchester, 23rd November 2010.

Building on the first meeting of the SIG that took place in London, this next meeting will be held in Manchester to look at the opportunity for increasing operational efficiency, reducing costs and improving service through the deployment of Business Led Computing initiatives. Richard was instrumental in establishing Accentures Outsouring business and is now acting a Non-executive Director on a number of boards of companies focused on operational efficiency.

The meeting will discuss what incremental, continual improvement programs could be deployed using self-service business user oriented process automation technology and what potential benefits and issues this would represent to the organisation

Self service IT: can it really be achieved in business operations?

Led by Dave Hudson – Change Program Director at BT Wholesale & Chairman of the Operational Agility Forum – London, 19th October 2010.

We are all used to self service these days whether it be online banking, using ATM’s or supermarket self check out. Yet the vast majority of business operations still rely on centralised IT which hasn’t been designed to respond with the speed and low cost that some business initiatives demand. This leaves the business with little option but to use basic tools like spreadsheets to manage the business, or simply recruit more staff.

So is there a way of delivering self service IT without breaking the existing systems and compromising governance and control? Dave Hudson, whose background includes roles in both IT and business operations, will lead the work group exploring the possibilities, the risks and the importance of IT governance in delivering a self service IT capability. The SIG will also discuss approaches to building a business case for this type of initiative.

How low can operational costs go?

Led by Richard Jones – Advisory Board Member – Operational Agility Forum – London, 18th August 2010.

The work group meeting will look at the particular opportunity of increasing operational efficiency, reducing costs and improving service through the deployment of Business Led Computing initiatives. Richard was instrumental in establishing Accentures Outsourcing business and is now acting a Non-executive Director on a number of boards of companies focused on operational efficiency.

The meeting will discuss what incremental, continual improvement programs could be deployed using self-service business user oriented process automation technology and what potential benefits and issues this would represent to the organisation.