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Robotic Automation Advisory Council

The inaugural meeting of the RAAC was held on 5th November 2013 in New York.

Robotic automation is moving into the administrative back office of the service industry but it isn’t physical robots doing the rules based, repetitive admin work, its Software robots which work alongside their human counterparts, helping to drive efficiencies and improve accuracy of processing. Robots are great at repetitive, rote and precise work which follows set rules, people are great at judgement and interacting with other people, like customers. Many forms of interaction are being performed by machines today that might be better being done by people and vice versa. With the use of robotic automation software organisations can build a “virtual workforce” of robotic FTE’s which can perform the work best done by machines, freeing up human resources to engage customers, improve service and innovate with new ideas.

The Robotic Automation Advisory Council has been established to discuss and deliberate on this new concept of software robots and the virtual workforce. There are many things to consider about how an organisation should adopt, build, deploy and manage a virtual workforce and early adopters of the technology are learning what constitutes best practice for the development environments and operating models to support a robotic automation capability.

The Council held its inaugural meeting in New York on the 5th December at the W-Hotel in Union Square. Attendance to this meeting was by personal invitation. The Robotic Automation Advisory Council (RAAC) is aligned to the Operational Agility Forum – which has been meeting in the UK for nearly 5 years. The Agility Forum has become a valuable and well supported forum for professionals to meet from a wide range of industries to discuss share ways in which they have improved the operational agility and effectiveness of their organisations through organisation and process improvement and through the use of robotic automation software and other process automation techniques and technologies.

The RAAC will discuss the implications for organisations who are interested in the approach and technology.