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OAF IX Meeting Notes - 26 November 2013 (436.07 kB)

This document outlines the topics discussed at the ninth meeting of the Forum, hosted by Coop banking Group, Manchester, November 2013.

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OAF VIII Meeting Notes - 13 June 2013 (654.58 kB)

This document outlines the topics discussed at the eight meeting of the Forum, hosted by Intellect, London, June 2013.

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SIG V Forum meeting notes - 18th April 2013 (286.94 kB)

This document outlines the topics discussed as the Special Interest Group meeting, at The Cooperative Banking Group, London in April 2013

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Times BPO Supplement - Robotic Automation - Driving next Gen BPO (345.98 kB)

The world of outsourcing - and offshoring in particular - is being challenged. The days when organisations would shift large operational capacity offshore to destinations around the globe could be numbered and a new model, based on robotic technology, could be set to take its place.

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Robotic Automation - what next for BPO's? (273.05 kB)

Manufacturing a long time ago turned to robots to reduce costs , increase production speeds, improve consistency and quality, increase flexibility on the factory floor, reduce repetitive tasks for workers, enhance competitiveness and try and make “things” just better and faster! Today many factories operate for long periods of time without human intervention, however people have not disappeared entirely, the “lights out” vision of manufacturing has not arrived at least yet. So what’s happened outside manufacturing? The equivalent environment in the world of administration where tasks are performed routinely and paper is endless pushed around by staff with sometimes a little help from smart systems supplemented by email has started to see some robotic action.

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OAF VI Forum meeting note - 18 April 2012 (280.9 kB)

This document outlines the topics discussed at the fifth meeting of the Forum, hosted by Telefonica 02, Leeds, in April 2012.

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OAF V Forum meeting Notes - 23 Nov 2011 (61.75 kB)

This document outlines the topics discussed at the fifth meeting of the Forum, hosted by Barclays, Canary Wharf, London in November 2011.

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OAF IV Forum meeting notes - 2 Mar 2011 (43.71 kB)

This document outlines the topics discussed at the forth meeting of the Forum, hosted by Shop Direct Financial Services, Netherton in March 2011.

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SIG IV Forum meeting notes - 16 Feb 2011 (11.45 kB)

This document outlines the topics discussed as the Special Interest Group meeting, at the IOD, London in February 2011

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SIG III Forum meeting notes - 23 Nov 2010 (13.81 kB)

This document outlines the topics discussed as the Special Interest Group meeting, at the CFS, Manchester in November 2010

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SIG II Forum meeting notes - 19 Oct 2010 (9.1 kB)

This document outlines the topics discussed as the Special Interest Group meeting, at the IoD, London in October 2010

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OAF III Forum meeting notes - 21 Sep 2010 (58.15 kB)

This document outlines the topics discussed at the third meeting of the Forum, hosted by Co-operative Bank at the CIS Tower in Manchester in September 2010.

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SIG I Forum meeting notes - 18 Aug 2010 (23.22 kB)

This document outlines the topics discussed as the Special Interest Group meeting, at the IOD, London in August 2010

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OAF II Forum meeting notes - 19 Jan 2010 (60.22 kB)

This document outlines the topics discussed as the second meeting of the Forum, hosted by BT at the BT Tower in London in January 2010.

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OAF I Forum meeting notes - 3 Jul 2009 (113.42 kB)

The inaugural Operational Agility Forum meeting took place at the Hotel du Vin in Henley on Thames on 3 July 2009. Participants were representing Barclays, Accenture, Nationwide, France Telecom, BT Wholesale, The Co-operative Financial Services, an Independent BPO consultant and Blue Prism. The speaker was Ian Horobin of Omnicision.

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Forum member list (18.02 kB)

Full list of Operational Agility Forum members.

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