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Rapidly growing Operational Agility Forum holds its 4th advisory board meeting

London, UK – 15th March 2011  – The Operational Agility Forum, which was created to examine how complex organisations could respond more efficiently and effectively in real time to a rapidly changing business environment, has held its 4th advisory board meeting. Since its inception in 2009 the forum has been joined by representatives of some of the largest corporate users of IT such as BT, Co-operative Financial Services, Barclays, BSkyB, Shop Direct, npower and the NHS.

The focus of this advisory board meeting, which was chaired by Dave Hudson BT Wholesale, Programme Director for Customer Service & Transformation, was on best practice methodologies for selecting suitable processes for automation and how to drive continual process improvement. The session combined a lively and wide ranging debate with a number of presentations from forum members, including an overview of a financial services company’s agility program and an operational agility case study from a major UK bank.

 “We have been a member of the forum since its inception. We joined because at Shop Direct, we are committed to developing an agile organisation and wanted to learn from others and share our own experiences.  In our view the forum is definitely living up to its stated promise of seeking to identify and share approaches and tools to achieving and delivering operational agility. I would strongly recommend any senior business or IT manager working in a large and complex organisation to consider joining the Operational Agility Forum,” said Lindsay Harrison, Process Improvement Manager, Shop Direct. 

The Operation Agility Forum, which is members only, provides a confidential environment in which senior business and IT professionals can examine ways of bringing operational agility to their organisations. The forum is focused on exploring new ways of empowering business operations to implement their own rapid change initiatives in partnership with the IT function.

It specifically seeks to identify and share approaches and tools to achieving and delivering operational agility. For members of the Operational Agility Forum it represents a conduit to the vast wealth of experience and expertise contributed and shared by senior staff of the member organisations.

For more about the forum and information on how to apply to join visit

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