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Process Excellence Webinar – How low can operational costs go? – 18th May 2011

Chaired by Richard Jones – BPO expert and Member of the Operational Agility Forum.

The OAF is teaming up with the Process Excellence Network ( to host a free webinar on 18th May 2011 entitled “How low can operational costs go”

Register now at

The webinar will discuss the opportunity for increasing operational efficiency, reducing costs and improving service through the deployment of Business Led Computing initiatives. The webinar will discuss what incremental, continual improvement programs could be deployed using self-service business user oriented process automation technology and what potential benefits and issues this would represent to the organisation. The webinar will cover many aspects of operational cost reduction including the “5 steps” for reducing operational costs. We will discuss how operational cost reduction is a continuum which should focus on delivering a right first time customer experience, reducing errors and reducing costs through automating repetitive and un-skilled tasks and how Off-shoring is not necessarily the answer as businesses should continually look for rules based approaches to dealing with tasks and allow qualified staff to handle more complex exceptions.

About the process excellence network -Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma, Risk Management, Customer Experience and more”

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