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OAF VI Meets at 02 in Leeds – Impact of Robotic Automation on Off-Shoring

 The sixth meeting of the Operational Agility Forum, kindly hosted by Telefonica O2 at their offices in Leeds.

The attendees included professionals in business operations, change and IT functions from the following organisations: Barclays Bank, Capita, The Co-operative Banking Group, EDF Energy,

Experian, Leeds Building Society, RWE npower, 02, Proctor and Gamble, University Hospitals Birmingham NHS Trust, Virgin Media and Blue Prism.

The meeting discussed how “robotic” automation provides a rapid business-led alternative to outsourcing, off shoring, and traditional IT and how the speed and agility of the approach can be used to compliment, accelerate and protect strategic IT infrastructure initiatives. It was estimated that each robot, or virtual machine hosting a robot, mapped to 1.5 – 2 employees dependent on task. In a special BPO session it was suggested that next generation BPO needs to go beyond simple labour arbitrage and that robotic-automation will transform the BPO sector offering a globally competitive robotic alternative to people carrying out routine and repetitive tasks with consequent material economic benefits.

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