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Times BPO supplement – Robotic Automation to drive new offerings for BPO’s

Publised in todays Times, the special supplement on Outsourcing Business featured an article entitled “Robotic automation: driving the next-generation BPO?” The article explained how BPO’s could leverage robotic automation technology to develop new service offerings and continue to drive the efficiences needed for the next generation of BPO’s. The article also concluded that robotic automation […] Read more »

02 to present Robotic Automation case study at NOA 25, 2012

At NOA 25, 02 will be presenting a case study on their use of robotic automation and Blue Prism will be demonstrating its unique self-service robotic automation technology. The technology enables business operations, in service industries, and Business Process Outsourcers (BPO’s), to rapidly automate manual back office processes by creating their own virtual, robotic, workforce. […] Read more »

Robotic Automation – What impact could it have on the BPO market?

Manufacturing a long time ago turned to robots to reduce costs , increase production speeds, improve consistency and quality, increase flexibility on the factory floor, reduce repetitive tasks  for workers, enhance competitiveness  and try and make “things” just better and faster!  Today many factories operate for long periods of time without human intervention, however people […] Read more »

OAF VI Meets at 02 in Leeds – Impact of Robotic Automation on Off-Shoring

 The sixth meeting of the Operational Agility Forum, kindly hosted by Telefonica O2 at their offices in Leeds. The attendees included professionals in business operations, change and IT functions from the following organisations: Barclays Bank, Capita, The Co-operative Banking Group, EDF Energy, Experian, Leeds Building Society, RWE npower, 02, Proctor and Gamble, University Hospitals Birmingham […] Read more »

Robotic automation technology in the NHS

University Hospitals Birmingham NHS Foundation Trust (UHB) has invested heavily in business process automation over the past two years and has an additional 15 projects in the pipeline over the next 18 months. UHB’s £545 million Queen Elizabeth Hospital Birmingham was opened in 2011. It has an annual turnover in excess of £425 million, employs […] Read more »

OAF V – Hosted by Barclays Bank

This document records the abridged meeting notes from the fifth meeting of the Operational Agility Forum hosted by Barclays. The meeting was conducted at the Four Seasons Hotel Canary Wharf, London and then adjourned to a reception kindly hosted by Barclays at their offices at 1 Churchill Place. The meeting was chaired by Richard Jones, […] Read more »

Forrester Research Identify “mega trend” of Empowered Business Technology

The empowered era has brought about a paradigm shift for IT organizations. Find out how this affects you. Read more »

Process Excellence Webinar – How low can operational costs go? – 18th May 2011

Chaired by Richard Jones – BPO expert and Member of the Operational Agility Forum. The OAF is teaming up with the Process Excellence Network ( to host a free webinar on 18th May 2011 entitled “How low can operational costs go” Register now at The webinar will discuss the opportunity for increasing operational efficiency, […] Read more »

Rapidly growing Operational Agility Forum holds its 4th advisory board meeting

London, UK – 15th March 2011  – The Operational Agility Forum, which was created to examine how complex organisations could respond more efficiently and effectively in real time to a rapidly changing business environment, has held its 4th advisory board meeting. Since its inception in 2009 the forum has been joined by representatives of some […] Read more »

The Fourth Meeting of the Operational Agility Forum – Liverpool, 2nd March 2011

Chaired by Dave Hudson – Chairman of the Operational Agility Forum – Hosted by – Shop Direct Group Financial Services.  The focus of the meeting : “Best practice methodologies for selecting suitable processes for automation and how to drive continual process improvement”  Read more »
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